Privacy Policy

This Policy sets out how Plus Packaging will process your personal data that you may provide to us or that we may collect from you when you visit plus-direct.co.uk.

We only process personal data in accordance with this Privacy Policy.

 

The information we collect

We process personal data including and not limited to:

  • Name and job title
  • Contact information including e-mail address and telephone number
  • Financial information including credit card and/or debit card information
  • Invoice and delivery addresses
  • Demographic information such as postcode and preferences

Legal grounds for processing your information

We will rely these legal bases under GDPR to process your personal data:

  1. Consent
  2. Performance of a contract
  3. Legal obligation
  4. Vital interest
  5. Public interest or exercise of official authority
  6. Legitimate interest pursued by Plus Packaging, as a data controller, or a 3rd party

 

How Information is collected
 

Voluntary Information
 

You may provide us this information when completing various forms and contracts, corresponding via whatsapp, telephone, e-mail or live chat, or we may meet you at an event or exhibition.

Involuntary Information

We gain information that we gather through monitoring visits to this website. Analytics tools like Google Analytics and cookies are used to make the site faster, easier to use and quicker to navigate for you. Aside from the approximate location (IP address), the information collected is mostly anonymous traffic data including browser information, device information and language. We do not collect any additional information which could be classified as personal via these means.


Information Processing

We collect and process data:

  • to ensure we can fulfil our service levels to a high standard
  • internal record keeping
  • to improve our products and services
  • to ensure that our website is presented in the most effective manner
  • to meet our legal requirements as a UK registered business
  • to communicate with our partners
  • to market our products and services (see Marketing further below)

When it is necessary for us to fulfil your service requirements, we’ll provide information to some 3rd parties. Examples include, but are not limited to, 3rd party carriers for the delivery of goods and secure payment gateway services.

We will only process your data in the UK. In all circumstances, the information obtained will be retained and utilised in accordance with all relevant laws, in particular the Data Protection Act 2018 and GDPR.


Data retention
 We collect and store data for the purposes of all our business operations and to provide service to our customers.
 

How long will we keep personal data?

  • For active customers we will retain data for as long as you remain active
  • For inactive customers we will retain data for marketing purposes; however we will anonymise your personal data so that it can no longer be associated with you, and in such case we may use such information without further notice to you
  • On request of an ‘unsubscribe’ or a specific request not to be contacted, personal data will be transferred to a suppression list
  • We will keep personal data in our database for our own internal records

 

Rights


 You have the right to:

  • Receive disclosure of any of your personal data that we store and process
  • Update/amend inaccuracies or changes to your data
  • Opt out of e-mail marketing by clicking the unsubscribe link at the bottom of any Plus Packaging email communication
  • Request for processing of your personal data to be restricted
  • Be informed of what lawful basis we are relying on for the processing of your personal data
  • Be forgotten (have your personal data deleted); however we would recommend that we supress you from future communications, rather than delete your data from our database

If you wish to review, verify, correct or request the erasure of your personal data, object to the processing of your personal data, withdraw the consent to the processing of your personal data or request that we transfer a copy of your personal data to a 3rd party, please contact our Data Protection Representative Bruno Beech on sales@pluspkg.com. We will respond to the request as soon as we can.

 

Data security

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information.

  • We treat your data with care and take all steps to protect it
  • Access to our websites is password protected
  • Sensitive data is secured by SSL encryption
  • Our systems have a very high level of security
  • We carry out regular penetration testing to identify ways to further strengthen our security
  • We monitor our systems for any intrusions
  • We will notify you and any applicable regulator of a suspected breach as required by law

 

Marketing

We may from time to time contact you to make you aware of new products and services – unless you’ve already told us to stop contact.

If you have made a purchase from Plus Packaging pre-dating 2018, you may receive regular product recommendations from us by e-mail. If the are not relevant to you, they are easily stopped, using the unsubscribe button or contacting sales@pluspkg.com.

We will never share your name and contact details with 3rd parties for marketing purposes. We do use 3rd party service providers to send out marketing material but only allow them to use that information on our instructions and where they have agreed to treat the information confidentially and to comply with data protection legislation.

 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. Once you have used these links, please note you we don’t have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

 

Questions regarding our policy?

Contact details are as follows:

Plus Packaging

Unit 9-11 Gaskill Road

Speke

Liverpool

L24 9GS

 

E-mail: sales@pluspkg.com

 

Changes to Policy

Changes we make to our Privacy Policy in future will be posted on our website and where appropriate notified to you by e-mail or otherwise.

Plus Packaging Privacy Policy 2023